Accessibility Statement
The International Cultural Centre is committed to ensuring easy access to its website in accordance with the provisions of the Act on the Digital Accessibility of Websites and Mobile Applications of April 4, 2019. This accessibility statement applies to the website of the International Cultural Centre.
The Accessibility Statement applies to the website http://herito.pl.
- Date of website publication:
- Date of last significant update:
Digital Accessibility Status
This website is partially compliant with the appendix to the Act on Digital Accessibility of Websites and Mobile Applications of Public Entities of April 4, 2019, due to the non-compliances and exclusions listed below. .
Inaccessible Content
Non-compliance with the Act
- Not all buttons are labeled,
Some links contain unrecognizable names,
Some graphic elements lack alternative descriptions,
Low-contrast text,
Lack of unique IDs in page elements.
Content Not Covered by Regulations
- Content published before the Act came into force.
Accessibility Statement Preparation
- Date of statement preparation:
- Date of last statement review:
Dhis statement was prepared based on self-assessment using the [Checklist for Digital Accessibility Evaluation v.2.2 (docx, 0.12MB)](https://www.gov.pl/attachment/1a3e2bb5-6d60-4897-ac2f-07a8e91e70ed).
Keyboard Shortcuts
- Standard keyboard shortcuts can be used on the website.
Feedback and Contact Information
You can report any digital accessibility issues on this website to d.krawczyk@mck.krakow.pl or by phone at 12 424 28 32.
Everyone has the right to request the digital accessibility of this website or its elements.
When submitting such a request, please provide:
- Your name and surname,
- Your contact details (e.g., phone number, email),
- The exact web address where the inaccessible element or content is located,
- A description of the problem and your preferred solution.
We will respond to your request as soon as possible, no later than 7 days after receiving it.
If this deadline is too short for us, we will inform you and provide a new deadline for fixing the reported issues or preparing the information in an alternative way. This new deadline will not exceed 2 months.
If we are unable to ensure digital accessibility for the requested content, we will propose an alternative access method.
Handling Requests and Complaints
If we refuse to ensure the requested digital accessibility and you disagree with this decision, you have the right to file a complaint.
You may also file a complaint if you do not agree with the alternative access method we proposed.
To file a complaint, send it by mail or email to our management: :
- Piotr Bąk, Deputy Director for Organizational Affairs,
- Address: Rynek Główny 25, 31-008 Kraków,
- Email: p.bak@mck.krakow.pl.
A sample request form is available here.
Helpful information is also available on the government portal gov.pl gov.pl.
You may also report the issue to the Ombudsman and request intervention.
Additional Information
Architectural Accessibility
Rynek Główny 25
The International Cultural Centre in Kraków is accessible to individuals with mobility difficulties. The building and all publicly accessible rooms allow entry with an assistance dog or guide dog.
Requesting Accessibility:
According to Article 30 of the Act on Ensuring Accessibility for Persons with Special Needs (Journal of Laws 2022, item 2240), any person with special needs or their legal representative may submit a request to the International Cultural Centre (MCK) for architectural or information and communication accessibility.
The request should include: Contact details of the applicant, a description of the barrier hindering or preventing accessibility, a preferred method of contact, a preferred solution to ensure accessibility.
Submit the completed request:
by email: dostepnosc@mck.krakow.pl
by mail:: Międzynarodowe Centrum Kultury Rynek Główny 25, 31-008 Kraków
in person: MCK Office, w godz. 8 am- 4 pm
A model of the application is available here.
BUILDING ENTRANCE
The entrance path meets the minimum width of 1.5m with no moving or fixed barriers. A small ramp leads to the door. A video intercom adapted for individuals with mobility impairments is located to the right of the entrance. .
INDUCTION LOOPS
Installed induction loops are available at:
The reception desk, The gallery and bookstore service desk and The library.
PHYSICAL BARRIERS
Most communication routes in the building are barrier-free, except for:
Three steps leading to the cloakroom, Two steps leading to the conference room platform, Two steps in the panoramic conference room (fifth floor, annex), sStairs to the bridge connecting two parts of the building (third floor, main building / fourth floor, annex).
ELEVATORS
All other spaces are accessible from the ground/ground level via two passenger lifts located in the main building and in the annexe. These can be used to access all usable floors, i.e. the Gallery, the Library, and the historic basement. In front of the lifts there are manoeuvring spaces of adequate size.
TOILETS FOR PEOPLE WITH DISABILITIES
There are three toilets for people with disabilities in the building (first floor – Gallery, ground floor – foyer of the Conference Hall, and Library – third floor of the annexe). They have the required size and manoeuvring space.
SUPPORT
Due to the considerable size of the building and the numerous passageways – the space can be difficult to navigate independently (especially for visually impaired and blind people). To this end, our staff provide support in moving around the building – please advise us of this need by approaching the gatehouse, which is located approximately 15m into the corridor, on the right-hand side. In order to make it easier to reach the gatehouse, a guided path has been installed, which starts behind the entrance door to the building.
REST AREAS
In spaces requiring significant distances to be covered (main entrance, hall), the building has rest areas: chairs (with armrests to make it easier to get up or change).
TOTUPOINT
A TOTUPOINT navigation and information system has been installed in the building to aid the spatial orientation of visually impaired people. It consists of eight markers placed in the building space, which, by emitting sound, inform the user of their position. A list of markers with descriptions of the space can be found HERE.
Communication and information accessibility
- Information about our activities in easy-to-read text (ETR) can be found on the ICC website.A Polish Sign Language interpreter is available at the ICC. Use of the service is free of charge and does not require an appointment.The Declaration of Accessibility has been prepared in the Declaration of Accessibility Generator.
